Operating Model Design

Acacium / Xyla Healthcare - Product Operating Model & Organisation Structure

Acacium / Xyla HealthcareHealthcare / Digital Health
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The Challenge

Led a diagnostic across the product organisation on the Weightloss app and Mental Healthcare app to understand why delivery was slow and teams were fatigued. Defined a new product operating model and organisation structure to enable sustainable delivery.

The Approach

We ran an 8-week diagnostic sprint across the product organization, interviewing across hierarchy levels and product groups to understand where things were actually breaking down. We proposed a new product operating model and organization structure designed to really understand customer problems, accelerate feature delivery while reducing the friction that was exhausting teams.

The Impact

New product operating model enabling faster, sustainable delivery

Key Result

Reduced team attrition, accelerated delivery

Methods & Tools

Diagnostic SprintProduct Operating ModelOrganisation DesignStakeholder Interviews

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Innovation Partner helping organisations design human-centred, future-ready growth in an AI-powered world.

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